Information We Collect
We collect information necessary to operate our online store, process orders, provide customer support, and improve our website.
Personal Information
Depending on how you interact with our website, we may collect your:
- Full name
- Email address
- Telephone number
- Billing and shipping address
- Customer account information
- Order history and purchase details
- Customer support communications
- Return, refund, and exchange records
Order and Transaction Information
When you place an order, we may collect your order number, purchased products, quantities, order total, payment status, shipping details, tracking information, and transaction references.
We use this information to process purchases, manage deliveries, provide customer service, and maintain necessary business records.
Technical Information
When you visit our website, certain information may be collected automatically, including your IP address, browser type, device information, operating system, pages visited, website interactions, and cookie identifiers.
This information helps us maintain website functionality, improve performance, and protect our website against unauthorized activity.
How We Use Your Personal Information
Raz Vape Site may use personal information for the following purposes:
- Processing and fulfilling customer orders.
- Managing customer accounts and guest orders.
- Processing payments and eligible refunds.
- Arranging shipping and providing tracking information.
- Responding to customer inquiries.
- Investigating missing, damaged, incorrect, or faulty products.
- Managing returns, refunds, and exchanges.
- Sending order confirmations and shipping notifications.
- Sending promotional emails where permitted by law.
- Analyzing website traffic and improving website performance.
- Detecting fraud and protecting website security.
- Complying with applicable legal, tax, and regulatory obligations.
We use personal information only for appropriate business purposes and as permitted by applicable law.
Payment Processing Through Authorize.Net
Raz Vape Site uses Authorize.Net as its payment gateway to facilitate online transactions.
When you place an order, relevant payment and transaction information may be transmitted to Authorize.Net and associated payment processing partners to authorize and process your payment.
Depending on the payment method and checkout configuration, this information may include billing details, transaction amounts, payment information, and transaction identifiers.
Payment processing information may be used to verify transactions, process eligible refunds, investigate disputes, and help prevent fraudulent activity.
The information stored by our website depends on our payment integration and configuration. We do not intentionally store complete payment card details on our own systems unless expressly disclosed and handled through an appropriate compliant arrangement.
For additional information, please review the Authorize.Net Privacy Policy.
Google Analytics and Website Tracking
We use Google Analytics to understand how visitors interact with our website and to evaluate website performance.
Google Analytics may collect information such as:
- Pages visited and time spent on the website.
- Browser and device information.
- Approximate geographic location.
- Website interactions and session statistics.
- Cookie-based identifiers, depending on our configuration.
We use this information to understand visitor behavior, identify technical issues, and improve the shopping experience.
We do not intentionally send customers' names, email addresses, or other directly identifying personal information to Google Analytics.
The information collected depends on our analytics configuration, available consent settings, and applicable law.
Promotional Emails Through iResendly
Raz Vape Site uses iResendly to manage and send promotional email communications.
Depending on our configuration, we may process email addresses, customer names, subscription preferences, email delivery information, and campaign interactions where tracking is enabled.
Promotional emails may contain store announcements and other marketing communications.
You may unsubscribe from promotional emails by using the unsubscribe link provided in the email or by contacting our customer support team.
We honor applicable marketing opt-out requirements. Unsubscribing from promotional emails does not prevent us from sending necessary transactional messages, such as order confirmations, shipping updates, refund notifications, or account-related communications.
We handle promotional email communications in accordance with applicable laws, including relevant U.S. email marketing requirements.
Customer Accounts and Guest Checkout
Raz Vape Site allows customers to create accounts or place orders as guests.
Registered customers may access their account details, order history, and available order-management features.
Guest customers can place orders without creating an account. We use the information supplied during checkout to process their orders and provide relevant transactional communications.
Both registered and guest customers may receive order confirmations, shipping notifications, and other necessary order-related messages.
Reporting Order Problems
Customers may report order-related problems through the reporting options available for their purchases.
When you submit a problem report, we may collect your order number, affected products, quantities, description of the issue, photographs, preferred resolution, and related communications.
We use this information to investigate reported issues, communicate with customers, and manage eligible refunds, replacements, or store-credit requests.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to support shopping cart functionality, customer account sessions, website security, user preferences, and analytics.
These technologies may help us:
- Maintain shopping cart and checkout sessions.
- Support customer account authentication.
- Remember website preferences.
- Monitor website performance.
- Understand visitor interactions through Google Analytics.
You can manage cookies through your browser settings and any cookie preference controls available on our website.
Disabling essential cookies may affect certain website features, including account access and checkout functionality.
Where required by law, we obtain consent before using non-essential cookies or similar tracking technologies.
How We Share Personal Information
We may share personal information with service providers when necessary to operate our business and provide services to customers.
These service providers may include:
- Authorize.Net: Payment processing and transaction authorization.
- Google Analytics: Website traffic and performance analysis.
- iResendly: Promotional email management and delivery.
- Shipping carriers: Order delivery and tracking.
- Website hosting providers: Website operation and maintenance.
- Technology and security providers: Website functionality, security, and technical support.
We may also disclose information when required by law, legal process, or a valid request from an authorized authority, or when reasonably necessary to protect our customers, business, website, or legal rights.
We do not sell personal information in exchange for money. Certain activities involving advertising technologies or data sharing may be subject to additional requirements under applicable privacy laws.
Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.
Retention periods may depend on the type of information, customer account status, transaction history, refunds, disputes, and applicable legal or recordkeeping obligations.
When information is no longer required, we take reasonable steps to delete it, anonymize it, or securely dispose of it, subject to applicable law.
Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.
However, no website or electronic storage system can guarantee absolute security.
Customers should protect their account credentials and contact us if they suspect unauthorized activity involving their account.
Your Privacy Rights
Depending on applicable U.S. federal and state laws, you may have rights concerning your personal information, including the right to:
- Request access to personal information we maintain about you.
- Request correction of inaccurate information.
- Request deletion of eligible personal information.
- Request a copy of certain personal information.
- Opt out of certain advertising-related data processing where applicable.
- Withdraw consent where processing is based on consent.
- Unsubscribe from promotional communications.
These rights may be subject to legal exceptions and identity verification requirements.
To submit a privacy request, please contact us through our Contact Us page. We will review and respond to eligible requests in accordance with applicable law.
Children's Privacy and Age Restrictions
Raz Vape Site offers products that may be subject to legal age restrictions. Our website is not intended to facilitate purchases of age-restricted products by individuals below the applicable legal purchasing age.
We do not knowingly collect personal information from children in violation of applicable privacy laws.
Where necessary, we may use information to administer age-verification procedures in accordance with applicable legal requirements.
If you believe that a child has provided personal information to us unlawfully, please contact us so we can review the situation and take appropriate action.
Independent Retailer Notice
Raz Vape Site is an independent online retailer offering Raz-branded products. Unless expressly stated otherwise, Raz Vape Site is not owned, operated, sponsored, or officially endorsed by Raz or its parent company.
All brand names, logos, trademarks, and product identifiers belong to their respective owners and are used to identify the products offered through our website.
This Privacy Policy applies to Raz Vape Site and does not govern the privacy practices of Raz, Authorize.Net, Google, iResendly, or other third-party organizations.
Third-Party Websites and Services
Our website may contain links to external websites or services, including payment providers and shipping services.
Third parties maintain their own privacy policies and data-handling practices. We do not control the privacy or security practices of websites that we do not operate.
We encourage customers to review the privacy policies of third-party services before providing information directly to them.
International Data Processing
Although Raz Vape Site is registered in the United States and ships only within the United States, some service providers may process or store information in other countries.
Where required by applicable law, we take appropriate steps to protect personal information transferred internationally.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our business practices, website functionality, service providers, or legal obligations.
When we make changes, we will update the “Last Updated” date at the top of this page and provide additional notice where required by law.
We encourage customers to review this page periodically.
18. Contact Us
If you have questions about this Privacy Policy, wish to exercise a privacy right, or have concerns about how your personal information is handled, please contact Raz Vape Site through our website's Contact Us page.
Business Name: Raz Vape Site
Business Registration: United States
Shipping Coverage: United States only
Privacy Inquiries: Please use our Contact Us page.
For your protection, do not include passwords or complete payment card details in your messages.
