Shipping Methods and Rates
We offer the following shipping options at checkout:
- Standard Shipping: $8.00 - Estimated delivery within 3-5 business days after shipment.
- Express Shipping: $16.00 - Estimated delivery within 2-3 business days after shipment.
- Free Shipping: $0.00 - Available on eligible orders with a merchandise subtotal exceeding $99. Free shipping orders are shipped using our standard shipping service.
Shipping rates and available services will be displayed at checkout before you complete your purchase.
Order Processing Time
We aim to process and ship orders within one business day after the order is placed, subject to payment confirmation, product availability, and any required verification.
Orders placed on weekends or public holidays may be processed on the next business day.
Order processing time is separate from the estimated transit time. Delivery estimates begin once the order has been shipped and handed over to the shipping carrier.
Estimated Delivery Times
Estimated delivery times are as follows:
- Standard Shipping: 3-5 business days after shipment.
- Express Shipping: 2-3 business days after shipment.
- Free Shipping: 3-5 business days after shipment, using standard shipping.
These timeframes are estimates rather than guaranteed delivery dates. Actual delivery may vary depending on the destination, carrier operations, weather conditions, public holidays, and other circumstances beyond our control.
Free Shipping on Orders Over $99
Raz Vape Site offers free standard shipping on eligible orders with a merchandise subtotal of more than $99.
Free shipping orders are always dispatched using our standard shipping service, regardless of the delivery speed associated with paid express shipping.
If you select express shipping for an order that qualifies for free standard shipping, the express shipping fee may still apply. The shipping method and final cost will be shown at checkout before payment.
Unless otherwise stated, the free shipping threshold is calculated before shipping charges and applicable taxes.
Tracking Information
When tracking is available for your shipment, we will provide the relevant tracking information through your shipping confirmation or another appropriate communication method.
Tracking updates may take some time to appear after the carrier receives the package. Customers can use the tracking information to check shipment progress and delivery status.
If tracking information is unavailable or has not updated for an extended period, please contact our customer support team for assistance.
Delays Due to Weather or Other Circumstances
Although we aim to meet the stated delivery estimates, shipping delays can occur due to severe weather, carrier disruptions, holidays, transportation issues, incorrect address information, or other unforeseen circumstances.
In these situations, delivery may take longer than the estimated timeframe. We appreciate your patience and encourage customers to check their tracking information for the latest available updates.
Lost or Missing Packages
If your package appears to be lost, has not arrived within the estimated delivery timeframe, or shows a delivery status that you believe is incorrect, please contact Raz Vape Site.
Our team will review the available shipment information, help investigate the issue with the carrier where appropriate, and work with you to determine the next steps in accordance with applicable law and our order policies.
Please provide your order number and tracking details, if available, so we can assist you more efficiently.
If a package is confirmed lost, we will work to resolve the matter fairly. Depending on the circumstances, available remedies may include a replacement or refund, subject to applicable law.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address during checkout. Please review your address carefully before submitting your order.
If you notice an error, contact us as soon as possible. Once an order has been processed or handed to the carrier, we may be unable to change the delivery address.
Additional shipping charges or delays may arise if a package must be redirected or reshipped because of incorrect address information, subject to applicable law.
Delivery Issues
If tracking indicates that your package has been delivered but you cannot locate it, please check your delivery area and with household members or the relevant property reception, where applicable. You may also contact the carrier for additional information.
If the package remains missing, contact Raz Vape Site with your order details so we can review the situation and help determine the appropriate resolution.
Contact Us
For questions about shipping rates, order processing, delivery estimates, tracking, or missing packages, please contact Raz Vape Site through our Contact Us page.
We are committed to helping customers understand their shipping options and resolving delivery issues as efficiently as possible.
