Eligibility and Age Requirements
You must meet the minimum legal age required by applicable federal, state, and local laws to access, purchase, or receive tobacco or vaping-related products offered on this website.
In the United States, federal law generally prohibits the sale of tobacco products, including covered electronic nicotine delivery systems, to anyone under 21 years of age. Additional state and local restrictions may apply.
We reserve the right to request age verification, refuse an order, or cancel a transaction when age eligibility cannot be adequately verified or when required by law.
By using this website or placing an order, you confirm that you meet all applicable legal requirements.
About Raz Vape Site
Raz Vape Site operates as an independent retailer of Raz-branded products. Unless expressly stated otherwise, Raz Vape Site is not owned, operated, sponsored, endorsed, or officially affiliated with the manufacturer or trademark owner of the Raz brand.
All trademarks, brand names, product names, and logos belong to their respective owners and are used only to identify the relevant products.
Products and Product Information
We aim to provide accurate product descriptions, images, specifications, compatibility details, and availability information. However, product information may change, and minor differences may occur due to manufacturer updates, packaging revisions, or variations in product presentation.
Product specifications, flavor options, device compatibility, components, and other features may vary by model. Please review the applicable product listing carefully before placing an order.
Where products and replacement components are sold separately, the product listing will indicate this where applicable. We do not guarantee that a particular product or flavor will remain available at all times.
If a listing contains a material error, we reserve the right to correct the information and, where appropriate, contact affected customers before fulfilling an order.
Orders and Acceptance
Submitting an order through our website constitutes an offer to purchase the selected products under these Terms.
An order confirmation email acknowledges that we have received your order; it does not necessarily mean that the order has been accepted or shipped.
We reserve the right to reject, limit, or cancel an order when permitted by law, including in situations involving suspected fraud, payment authorization issues, inaccurate listing information, inventory shortages, age-verification failures, or legal and shipping restrictions.
If we cancel an order after payment has been collected, we will arrange an appropriate refund in accordance with applicable law and our payment procedures.
Pricing and Payments
Product prices, shipping charges, applicable taxes, and any other disclosed fees will be displayed during checkout.
Prices and product availability may change without prior notice, but changes will not retroactively alter an order that we have already accepted, except where correction or adjustment is legally permitted.
Payments are processed through the payment methods made available at checkout, including our payment processor, Authorize.Net, where applicable. Payment transactions may also be subject to the terms and privacy policies of the relevant payment providers.
You agree to provide accurate billing information and authorize the payment method you select for the total amount shown at checkout.
Shipping and Delivery
We currently ship to eligible destinations within the United States, subject to product-specific, carrier, and applicable legal restrictions.
Shipping options, fees, estimated delivery times, order processing details, and eligibility for free shipping are described in our Shipping Policy and at checkout.
Delivery estimates are not guarantees. Delays may occur because of carrier operations, weather, address issues, verification requirements, or other circumstances beyond our reasonable control.
You are responsible for providing a complete and accurate shipping address. Additional charges or delivery problems may arise from incorrect or incomplete address information.
Please review our Shipping Policy for further details.
Returns, Refunds, and Exchanges
Returns, refunds, and exchanges are governed by our Returns & Refund Policy, which explains eligibility requirements, return time limits, shipping costs, inspection procedures, and available resolutions.
Please review that policy before submitting a return request. Nothing in these Terms limits consumer rights that cannot legally be excluded or restricted.
Customer Accounts and Guest Checkout
You may be able to place an order by creating an account or using guest checkout, depending on the options available on our website.
If you create an account, you agree to provide accurate information, keep your login credentials secure, and notify us if you suspect unauthorized access.
You are responsible for activities carried out through your account, except where applicable law provides otherwise. We may restrict or suspend account access when reasonably necessary to protect the website, customers, or our legal interests.
Guest customers should retain their order confirmation emails and order details to help with order inquiries and support requests.
Reporting an Order Problem
If you experience an issue with an order, you may submit a problem report using the options available for your order.
Guest customers can access the reporting form through the “Problem with your order?” link in their order confirmation email. Registered customers can use that email link or, when available, go to Account → Orders, select the relevant order, and choose “Report a problem.”
Available reporting options, submission deadlines, supporting documentation, and resolution procedures are described on our order support pages. Submitting a report does not automatically guarantee a refund, replacement, or other requested outcome. We will review the information and respond according to the circumstances, our applicable policies, and the law.
Acceptable Use of the Website
You agree not to:
- Use the website for unlawful, fraudulent, or deceptive purposes.
- Provide false information or impersonate another person.
- Attempt to access accounts, systems, or data without authorization.
- Interfere with the website’s operation, security, or availability.
- Introduce malicious software or attempt to bypass security controls.
- Use automated tools to scrape, copy, or collect website data without authorization.
- Copy, reproduce, distribute, or commercially exploit website content without permission, except where permitted by law.
- Use the website in a manner that violates applicable laws or the rights of others.
We may investigate suspected violations and take appropriate action, including restricting access or reporting conduct to relevant authorities when legally required or appropriate.
Intellectual Property
Unless otherwise indicated, website text, design elements, graphics, original content, and other materials are owned by Raz Vape Site or used with permission.
You may view and use website content for personal, lawful purposes. You may not reproduce, republish, modify, distribute, or commercially exploit our original content without prior written permission, except where applicable law allows it.
Third-party trademarks, product names, and logos remain the property of their respective owners.
Website Availability and Changes
We may update, modify, suspend, or discontinue website features, product listings, or other content when reasonably necessary.
We do not guarantee that the website will always be available, uninterrupted, secure, or free from errors. We will make reasonable efforts to address technical problems, but some interruptions may be outside our control.
Third-Party Services and Links
Our website may use or link to third-party services, including payment processing, analytics, shipping, or other external websites.
Third-party services are governed by their own terms and privacy policies. We do not control all third-party systems and are not responsible for their independent content, practices, or availability, except where applicable law provides otherwise.
Product and Health Information
Product descriptions and manufacturer specifications are provided for identification and informational purposes. They are not medical advice and should not be treated as a substitute for professional healthcare guidance.
Vaping and nicotine products may carry health risks. Nicotine is addictive, and products containing nicotine are not appropriate for everyone. Customers should review applicable product warnings, packaging, and manufacturer information and comply with all relevant laws.
We do not represent that any product is safe, risk-free, FDA-approved, or suitable for a particular medical purpose unless such a statement is expressly supported and legally permitted.
Disclaimer of Warranties
To the fullest extent permitted by applicable law, the website and its content are provided on an “as available” and “as is” basis.
We do not guarantee that all website information will always be complete, accurate, current, or uninterrupted. Any warranties applicable to products are governed by the relevant manufacturer terms, our published policies, and applicable law.
Nothing in these Terms excludes or limits any warranty, consumer protection, or other right that cannot legally be excluded or limited.
Limitation of Liability
To the fullest extent permitted by applicable law, Raz Vape Site will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the website or inability to use it.
To the extent permitted by law, our liability for a claim relating to a specific order will be limited to the amount paid for the affected order or product, except where a different limitation is required by law.
These limitations do not apply to liabilities that cannot legally be excluded or limited, including any applicable rights or remedies that must remain available to consumers.
Indemnification
To the extent permitted by applicable law, you agree to be responsible for losses, claims, and reasonable expenses arising directly from your unlawful use of the website, your material violation of these Terms, or your infringement of another party’s rights.
This section does not require you to indemnify us for our own conduct where such an obligation would be prohibited by law.
Privacy
Your use of the website is also subject to our Privacy Policy, which explains how we collect, use, disclose, and protect personal information, including information related to orders, payments, accounts, analytics, and promotional communications.
Please review the Privacy Policy to understand our data practices.
Governing Law
These Terms will be interpreted under the laws applicable to the business and transaction, subject to any mandatory consumer protection laws that apply to you.
Nothing in this section removes any legal rights you may have under applicable federal, state, or local law.
Changes to These Terms
We may revise these Terms from time to time to reflect changes in our website, business operations, policies, or legal requirements.
The updated version will be posted on this page with a revised “Last Updated” date. Your continued use of the website after changes are posted indicates acceptance of the revised Terms to the extent permitted by law.
Contact Us
If you have questions about these Terms of Use, please contact Raz Vape Site through the contact information provided on our Contact Us page.
For order-specific questions, please include your order number where appropriate.
