Return Window
Customers may request a return within 15 days of the shipment date.
To qualify for a return, customers must submit their return request within this period through their Raz Vape Site account. Requests submitted after the 15-day window may not be accepted unless required by applicable law or approved as an exception by our customer support team.
How to Request a Return
Customers can initiate a return by following these steps:
- Sign in to their Raz Vape Site account.
- Open their order history and select the relevant order.
- Submit a return request for the eligible product.
- Select the reason for the return and provide any requested details or supporting photos.
- Wait for return instructions and authorization before shipping the product back.
Submitting a request does not automatically mean the return has been approved. Customers should wait for confirmation and instructions before sending any items back.
If you cannot access your account, contact our customer support team for assistance.
Eligible Return Reasons
Customers may request a return for the following reasons:
- Damaged or Faulty Product: The product arrived damaged or has a manufacturing defect.
- Not as Described: The product received materially differs from its description or specifications on our website.
- Wrong Item Received: The item delivered does not match the item ordered.
- Missing Items: An item or component listed as included in the order was missing.
- Change of Mind: The customer no longer wants the product, subject to the eligibility requirements below.
- Other Valid Reasons: Customers may provide another reason for review by our support team.
For damaged, faulty, incorrect, or materially misdescribed items, please contact us promptly and provide photographs or other relevant information where possible.
Return Eligibility and Product Condition
Returned products must meet the applicable eligibility requirements and be accompanied by the order details or proof of purchase.
For change-of-mind returns, products must generally be unused, unopened, in their original packaging, and in resalable condition.
For hygiene, safety, and regulatory reasons, opened or used vaping products, e-liquid products, and pods may not qualify for change-of-mind returns. However, this restriction does not remove any rights customers may have regarding defective, damaged, incorrect, or misdescribed products under applicable law.
Products that have been damaged through misuse, unauthorized modification, or improper handling may not qualify for a return unless otherwise required by law.
Return Shipping Costs
For standard returns, including change-of-mind returns, the buyer is responsible for return shipping costs.
Customers should use suitable packaging to protect the product during return shipment and retain their tracking information until the return is completed.
If a product arrives damaged, faulty, incorrect, or materially different from its description, please contact our support team before shipping it back. We will review the circumstances and explain the applicable return-shipping arrangements in accordance with our policy and applicable law.
Original shipping charges are generally non-refundable for change-of-mind returns, except where required by law or otherwise approved by Raz Vape Site.
Refund Options
Once the returned product has been received and inspected, eligible refunds will be processed according to the selected refund method and the payment method used for the original purchase.
Customers may select one of the following options where available:
Option A: Original Payment Method
For eligible purchases paid through a supported card or payment gateway, customers may choose to receive their refund through the original payment method. The time required for the refund to appear depends on the payment provider and financial institution.
Option B: Store Credit
Customers may choose store credit to use toward a future purchase from Raz Vape Site. Store credit will be issued after the return is received and approved, subject to applicable law and the terms communicated when it is issued.
Bank Transfers and Zelle Payments
Orders originally paid by bank transfer or Zelle will be refunded as store credit only, under our standard policy, except where another refund method is required by applicable law or payment-provider rules. Store credit will be issued after the returned product has been received and the return approved.
Refund Processing Time
Refunds are not issued immediately when a return request is submitted.
The returned product must first be delivered to Raz Vape Site and inspected. Once the return is approved, we will initiate the applicable refund or issue store credit.
Refunds to the original payment method may take additional time to appear in the customer's account, depending on the payment provider or financial institution.
Customers will be notified if additional information is required or if a return cannot be approved.
Exchanges
Customers may request an exchange for another eligible product, subject to product availability and applicable legal restrictions.
To request an exchange:
- Sign in to your Raz Vape Site account.
- Submit an exchange or return request for the original order.
- Wait for approval and return instructions.
- Send the eligible product back in accordance with those instructions.
- Select the replacement product after the exchange has been approved and its availability confirmed.
Customers are responsible for the shipping cost of the replacement product. Any additional price difference between the original and replacement products must be paid by the customer where applicable. If the replacement product costs less, any eligible difference will be handled according to the agreed refund or store-credit arrangement and applicable law.
Exchanges are subject to stock availability. If the requested replacement is unavailable, our support team will discuss the available alternatives.
Restocking Fees
Raz Vape Site does not charge a restocking fee for approved returns or exchanges.
Customers remain responsible for applicable return-shipping costs and replacement-product shipping costs as described in this policy.
Order Cancellations
If you need to cancel an order, contact our customer support team as soon as possible.
Orders that have already been processed, dispatched, or handed to a shipping carrier may no longer be eligible for cancellation. In such cases, customers may need to follow the standard return procedure, subject to product eligibility and applicable law.
Non-Returnable Items and Exceptions
Certain items may not qualify for standard returns, including opened or used products that cannot be resold for hygiene, safety, or regulatory reasons.
This policy does not exclude returns, remedies, or refunds required by applicable consumer protection laws. We will review exceptional circumstances individually and communicate the available options.
Contact Us
If you have questions about a return, refund, or exchange, please contact Raz Vape Site through our Contact Us page. Include your order number and a brief description of your request so our team can assist you efficiently.
